MG Marketing » social customer service http://mg-mk.com/en Online Marketing Agency Thu, 09 Apr 2026 22:10:34 +0000 http://wordpress.org/?v=2.9.1 en hourly 1 Five reasons why you should invest in social customer service http://mg-mk.com/en/five-reasons-why-you-should-invest-in-social-customer-service/ http://mg-mk.com/en/five-reasons-why-you-should-invest-in-social-customer-service/#comments Mon, 11 Jul 2016 14:23:26 +0000 admin http://mg-mk.com/en/five-reasons-why-you-should-invest-in-social-customer-service/ If you’re a business in 2016, chances are that you’ve invested time and resources into maintaining a social media presence , to promote your brand and engage with consumers. But have you made the same level of investment into providing a dedicated customer service on social media? Many brands, despite having a social presence, aren’t investing the time and resources into providing a good customer service on those channels.

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Five reasons why you should invest in social customer service

]]> http://mg-mk.com/en/five-reasons-why-you-should-invest-in-social-customer-service/feed/ 0 Why are we so bad at social media customer service? http://mg-mk.com/en/why-are-we-so-bad-at-social-media-customer-service/ http://mg-mk.com/en/why-are-we-so-bad-at-social-media-customer-service/#comments Wed, 22 Jun 2016 14:16:08 +0000 admin http://mg-mk.com/en/why-are-we-so-bad-at-social-media-customer-service/ While social media marketing campaigns have always grabbed the lion’s share of the headlines, customer service is the area where the real battles for market dominance are being waged. Providing good customer service is not just about differentiation, it is business-critical.

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Why are we so bad at social media customer service?

]]> http://mg-mk.com/en/why-are-we-so-bad-at-social-media-customer-service/feed/ 0 Why companies create content – part three: to answer customer questions http://mg-mk.com/en/why-companies-create-content-%e2%80%93-part-three-to-answer-customer-questions/ http://mg-mk.com/en/why-companies-create-content-%e2%80%93-part-three-to-answer-customer-questions/#comments Mon, 23 May 2016 12:26:59 +0000 admin http://mg-mk.com/en/why-companies-create-content-%e2%80%93-part-three-to-answer-customer-questions/ Part one  of our series on Why Companies Create Content we looked at changing customer perception and part two focused on making use of public opinion.

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Why companies create content – part three: to answer customer questions

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