Mar 13
8
Is the Customer Always Right? Most people are familiar with the old adage “There is no such thing as bad publicity.” Well, that may have been true back in the 19th century when P.T. Barnum, the showman and circus owner most often credited for the quote, was wowing the crowds across America.
Excerpt from:
How NOT To Respond To Negative Reviews Online (aka How To Make People Hate Your Brand)