May 18
30
Posted by MiriamEllis This is genuine pain. When customer service is failing to the point that badly treated patrons are being further distressed by the sight of fellow shoppers meeting the same fate, the cause is likely built into company structure. And your marketing agency is looking at a bonafide reputation crisis that could presage things like lawsuits , impactful reputation damage, and even closure for your valuable clients
See original here:
Getting Real with Retail: An Agency’s Guide to Inspiring In-Store Excellence