Nov 12
7
Posted by Aaron Wheeler At SEOmoz, we're always trying to improve our customer service by making our customers as happy as possible. Last month, my colleague Nick and I went to San Francisco for the inaugural UserConf , a conference all about “keeping your customers (happy).” You can remove the parentheses, though; UserConf focused entirely on keeping customers happy. Customer retention was just a serendipitous outcome.
Read the original post:
How to Give Great Customer Service: What I Learned At UserConf 2012