Study: “Facebook Flops, Google Drops” In New Consumer Satisfaction Ratings

That’s the headline Foresee Results, which administers the e-business portion of the American Consumer Satisfaction Index (ACSI), used to get attention from reporters and bloggers. This is the first year that the survey, which tracks general consumer satisfaction levels with websites, has measured social media. What the company found was that the ad hoc collection of *** Read the full post by clicking on the headline above ***

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Study: “Facebook Flops, Google Drops” In New Consumer Satisfaction Ratings

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