B2B High Performers Progress in Quest to Attain a 360-Degree View of Customers 71 percent of the top B2B marketing performers have said they place significant trust in their marketing metrics, compared to just 15 percent of under-performers, while 80 percent of top performers said they had the necessary tools to track marketing results, compared to only 24 percent of those in the under-performing category — four of numerous findings of interest to B2B marketers contained in newly-published survey data. MarketingCharts Manufacturers must evolve as B2B ecommerce goes mainstream 63 percent of European B2B digital and commerce leaders said that they expect to spend up to 20 percent more on digital objectives in 2023 than they did during 2022, while 24 percent said that they have implemented a systematic change management process, according to recently-released B2B eCommerce report findings. Digital Commerce 360 Why B2B Marketers Need to ‘Prove It’ With a Trust-Building Content Strategy: Melanie Deziel on Marketing Smarts [Podcast] In light of high levels of consumer skepticism, B2B marketers face significant challenges in building trust, and Melanie Deziel, chief content officer at StoryFuel recently explored the benefits that B2B marketers can gain from backing up their content marketing efforts using corroboration, demonstration, and education
The Case for Boosting B2B Customer Experience With Multilingual Support 56 percent of consumers have said that getting information in their own language is of greater importance than price, with 70 percent more likely to purchase a product or service that includes information in their own language — two of several findings of interest to B2B marketers contained in newly-published survey data. MarketingProfs Google Plans To Integrate Conversational AI Into Search Engine Search giant Google is preparing to enhance its primary search engine with the addition of conversational artificial intelligence (AI), as the firm seeks to offer a feature similar to that already in use by Microsoft’s Bing search engine, Google recently announced. Search Engine Journal [bctt tweet=”“Google’s decision to include conversational AI in its search engine shows a significant change in the industry.” — Matt G.
Very Few B2B Salespeople Say They Typically Deal With A Single Decision-Maker 30 percent of B2B salespeople have said that their sales teams generally deal with between two and four people, with seven percent interacting with just one person, while 14 percent pointed to intra-departmental buying committees of five or more people — three of the findings of interest to B2B marketers contained in newly-published survey data. MarketingCharts Some B2B agencies see a spike in business as market conditions remain unclear 46 percent of B2B marketers are placing more emphasis on expanding services with existing customers, with 37 percent increasing marketing budgets to boost market share, as some B2B agencies are seeing an uptick in business, with more marketing tools being put to use to help counter economic uncertainly, and DigiDay takes a look
B2B buyers want purchasing to be more social and entertaining 62 percent of B2B buyers have said that they would like more entertaining online purchasing processes, with 60 percent noting that they plan to increase their use of digital purchasing channels, while over 40 percent will abort an online buying process if it takes more than three seconds — three of numerous findings of interest to B2B marketers contained in newly-published survey data. Digital Commerce 360 B2B Sellers Should Include Financial Data In Emails, Not Sound Robotic: Study 81 percent of B2B sellers said that an understanding of a client’s financial performance is important when it comes to engaging executives, while 72 percent reported greater success when such financial data was used, according to recently-released B2B seller survey data.
B2B CMOs Make Meaningful Shifts in Priorities 30 percent of B2B chief marketing officers have said that growth was tops when it comes to what they want to deliver in their role, while 21 percent pointed to better customer experiences, with 19 percent having said greater efficiency — three findings contained in newly-published B2B CMO survey data.
Creative Services Professionals Are Most Concerned About AI 23 percent of marketing executives have said that they are interested in artificial intelligence (AI), with the top sectors interested in AI being software development, computer engineering, electronics, and creative services, while 12 percent of advertising executives said they are concerned about AI taking their jobs — three of several findings of interest to B2B marketers contained in newly-published survey data. MediaPost Google rolled out new site names, favicon and sponsored label on desktop search Search giant Google has released a search update that displays an array of additional website information within desktop search, including a secondary website name element, icon images, and more, along with more prominent advertising labels in mobile search results, Google recently announced, presenting new SEO options for B2B marketers
B2B Decision-Makers Value Research and Data in Thought Leadership Content 51 percent of B2B marketers have said thought leadership content that is quick and easily-absorbed provides the greatest value, with 49 percent pointing to thought leadership that references robust research with supporting data — two of several findings of interest to B2B marketers contained in recently-released survey data.
Millennial and Gen Z B2B buyers are many and demanding online [Report] 64 percent of business buyers are in the millennial and Gen Z demographic, with the B2B buyers in these groups more likely to express dissatisfaction relating to purchase experiences than those in older groups — two of several findings of interest to B2B marketers contained in newly-published Forrester report data. Digital Commerce 360 The Most Impactful Trends of 2023, per Agencies 69 percent of marketing executives have said that short-form video is the 2023 trend that will have the greatest impact on clients and the marketing industry, while 43 percent pointed to influencer marketing as a trend expected to have strong impact, with 43 percent having also pinpointed the smarter delivery of personalized experiences, according to recently-released survey data
B2C and B2B Customers Expect Personalized Content at Different Stages of the Purchase Journey 57 percent of B2B customers have said that they expect personalized content when discovering a company’s products and services — compared with 22 percent of B2C customers, with greater overall personalization expected from B2B customers than from those in B2C at each of six buying stages, according to newly-published Adobe and Forrester survey data.
The evolution of B2B marketing in 5 charts 55 percent of B2B marketing executives have said that the length of purchasing cycles has increased, while 35 percent of B2B marketers consider the top technology investment obstacle to be organizational data that isn’t normalized across systems — two of several findings of interest to digital marketers contained in newly-released survey data. Insider Intelligence Google shows off more of what its ChatGPT competitor Bard can do With the launch of its Bard artificial intelligence (AI) generative chatbot service, Google has signaled a search future in which it looks to temper the benefits of AI with an understanding of those areas where the technology may pose challenges, and the search giant shared examples of what its new Bard ChatGPT challenger is able to do, Google recently announced.