Google is aware of and in the process of addressing an issue where reviews are missing after a Google Business Profile gets reinstated after it was suspended. Google is reportedly actively working on a resolution but there is no estimated time for when that resolution will take place.
In 2018, Google launched Google Posts Insights, a way to see how many views and clicks a Google Post within Google Business Profiles received. Google discontinued and sunset that feature in January 2023.
Google seems to be testing a revamped and updated Q&A feature for Google Business Profiles (GBP). There is an added Q&A button in the GBP dashboard in Google Search and a flow that prompts you with yes or no responses for questions tailored to your business.
Google has a new reporting option for reviews in Google Business Profiles and Google Local. This one is called “Report owner response.” It lets you tell Google if an owner response to a review is off-topic, contains profanity, is harassing, discriminatory, hateful, or includes personal information.
Google will randomly show AI Overviews for local results, and when it does, It will often show AI-generated information about each local listing. The issue is that Google often cites low-quality and self-promotional listicle articles from across the web when showing those snippets in the local pack.
Google has updated its guidelines for representing your business on Google in the Google Business Profiles help documentation to add a new rule.
The Google Business Profile help page on Help protect against fraudulent calls and texts has been updated. It now includes how to identify legitimate texts over WhatsApp and RCS messages, it also updated a lot of the examples of the types of calls and messages you get, plus more.
Google has yet another bug with the Google Business Profiles platform.
Google may be slowly rolling out a blue colored background for the Google Business Profile dashboard within Google Search. Previously, it was on a white background, and now some local SEOs are seeing a blue background.
Google is now sending out notifications when a review is not posted after a user tries to submit a review on a Google local business profile. The notice says “review not posted,” and adds “Our automated systems removed this content because it seems that the content may not follow our Maps content policies.”